Refund Policy
Beauty, Medical or Cosmetic treatments are non-refundable. I understand that deposits are non-refundable and non-transferable. Pre-purchased packages at promotional pricing are non-refundable and non-transferable. All services provided at Solange Medical Aesthetics locations are non-refundable. All purchases made in clinic or online including payment links and skincare products are non-refundable and non-returnable. Any additional treatments or touch-ups you require will be at an additional cost to the client.
Solange Medical Aesthetics locations reserve the right to refuse service to any individual deemed medically unfit, unqualified or otherwise. Solange Medical Aesthetics locations have a zero-tolerance policy for harassment, verbal or physical abuse of any kind including threats, foul language, demands, blackmail, disrespectful comments, accussations, degrading messages, or other forms of unacceptable behaviour. It is an expectation that all clients act in a mature, appropriate manner while demonstrating respect for staff and practitioners. Solange reserves the right to cancel prepaid packages, services, appointments, etc. at any time, with or without refund and with or without notice, if clients refuse to abide by this policy.
Cancellation Policy
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the technician’s day that could have been filled by another patient. As such, we require 48 hours notice for any cancellations or changes to your appointment. Patients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee or loss of deposit. We do require credit card information on file for this reason as the card on file will be charged in the event of a no-show or last-minute cancellation. Please note, that deposits paid are non-refundable. If you wish to not go through with your appointment, you can use the deposit paid towards another service or skincare product.
These policies are applicable to all types of payment, including Groupons, Wagjags and virtual payments.
